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Last Updated: 24th June 2025
At Shanon the collective, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.shanonthecollective.com, place an order, or engage with our services. By using our website, you consent to the collection and use of your personal data in accordance with this policy.
Please read the following carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We collect the following types of personal data when you use our website:
• Personal Identification Information: Name, email address, phone number, billing and shipping address.
• Payment Information: Credit/debit card details or other payment methods (processed securely via third-party payment providers).
• Order Information: Details about the products you purchase, including quantity, price, and preferences.
• Usage Data: IP address, browser type, device type, operating system, time zone, and pages viewed on our website.
• Cookies & Tracking Technologies: We use cookies to improve your shopping experience and to gather analytics. For more details, see our [Cookie Policy].
2. How We Use Your Data
We use the data we collect for the following purposes:
• To Process Orders: We use your personal data to process and fulfill your orders, including delivery, billing, and customer support.
• To Improve Our Services: We analyze how you interact with our website to improve its functionality and content.
• To Send Marketing Communications: With your consent, we may send you promotional emails or newsletters about new products, special offers, or updates. You can opt-out at any time.
• To Respond to Inquiries: If you contact us with questions, we will use your information to respond and assist you.
• To Comply with Legal Requirements: We may need to process your data to comply with legal obligations, such as fraud prevention, taxation, or regulatory compliance.
3. Legal Basis for Processing Your Data
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
• Consent: When you subscribe to our newsletter or opt-in to receive marketing communications, you give us consent to process your personal data for this purpose.
• Contractual Necessity: We process your personal data to fulfill our contract with you, such as processing orders and delivering products.
• Legal Obligation: We may process your personal data to comply with legal requirements, such as accounting or tax obligations.
• Legitimate Interests: We may process your personal data for purposes related to our business interests (e.g., marketing, fraud prevention), as long as these interests do not override your rights and freedoms.
4. Sharing Your Data
We will never sell your personal data. However, we may share your data in the following circumstances:
• Third-Party Service Providers: We may share your information with third-party companies that assist us with business operations, such as payment processors, shipping partners, and email marketing services. These partners are obligated to protect your data and use it only to the extent necessary to provide services on our behalf.
• Legal Compliance: We may disclose your information to comply with legal obligations or respond to legal processes, such as a court order or a subpoena.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will notify you if this occurs.
5. Data Security
We take reasonable precautions to protect your personal data from loss, misuse, or unauthorized access. This includes the use of encryption (e.g., SSL) for payment transactions and implementing security measures for our internal systems. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Your Rights
Under the GDPR, you have certain rights concerning your personal data. These include:
• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request corrections to inaccurate or incomplete information.
• Right to Erasure: You may request that we delete your personal data under certain conditions (e.g., if it is no longer necessary for the purposes for which it was collected).
• Right to Restrict Processing: You can request that we limit the processing of your data in certain situations.
• Right to Object: You can object to the processing of your personal data in certain circumstances, including for direct marketing.
• Right to Data Portability: You can request that we provide your data in a structured, machine-readable format, and transfer it to another controller.
To exercise any of these rights, please contact us at [Your Contact Information]. We will respond to your request as soon as possible, and in any case, within the time frame specified by law.
7. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law (e.g., for accounting, tax purposes, or legal obligations).
For example:
• Order Information: We may keep your order details for up to 5 years for legal and accounting purposes.
• Marketing Preferences: If you have subscribed to our newsletter, we will retain your contact details until you opt-out.
If you wish for us to delete your data, you may contact us, and we will comply, subject to any legal retention obligations.
8. Cookies
We use cookies and similar technologies to improve your experience on our website. Cookies help us remember your preferences, track browsing patterns, and enhance functionality. For more details, please refer to our [Cookie Policy].
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect or process personal data from children. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such data as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top of the policy will be revised. We encourage you to periodically review this policy to stay informed about how we are protecting your data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us:
• Email: shanonthecollective@hotmail.com
• Phone: 01323 301181
• Address: 5 calverley walk Bn214uq